Support during your stay

Student support in New Zealand

International student support in New Zealand with a local point of contact before you travel, when you arrive and when unexpected situations arise.

Support for international students in New Zealand

Living far from home brings practical questions and unexpected situations. We provide international student support in New Zealand within the scope agreed for each student and, where relevant, their family.

The service is defined before travel so you know what is included, how to contact us and when emergency services or the relevant authority must be contacted directly.

01

Before and on arrival

  • A pre-departure conversation for practical questions.
  • Guidance on arrival, transport and the first few days.
  • Accommodation and essential-service support when included.
  • Contact details and an agreed support procedure.
02

During your stay

  • Practical guidance about life in New Zealand.
  • Communication support for covered incidents.
  • A local contact for students and families.
  • Referral to emergency services, providers, schools or authorities when appropriate.